1. Introduction
Welcome to TabTrips. TabTrips provides a multi-tenant WhatsApp Business workspace so teams can manage conversations, templates, labels, and related operator tools for WhatsApp Business assets they are authorized to connect. These Terms of Service apply to the Services operated under the TabTrips brand.
2. Acceptance of Terms
These Terms form a legally binding agreement between you (personally or on behalf of an entity you represent) and the operator of TabTrips WhatsApp (“TabTrips”, “we”, “us”, or “our”) concerning your access to and use of our hosted application and any related sites or interfaces we make available.
If you do not agree with these Terms, do not use the Services. Supplemental policies posted on the site (including privacy notices and product documentation) are incorporated by reference when published.
The Services are intended for business use. They are not designed to meet industry-specific regimes such as HIPAA or FISMA unless we expressly agree otherwise in writing. You are responsible for complying with laws that apply to your business and to messaging your customers.
3. Changes to the Terms
We may update these Terms from time to time. Changes take effect when posted, with the “Last updated” date revised accordingly. Continued use of the Services after changes are posted constitutes acceptance of the revised Terms. Please review this page periodically.
4. Eligibility
You must be at least 18 years old and able to form a binding contract under applicable law. If you use the Services on behalf of a company, you represent that you have authority to bind that company to these Terms.
5. Account registration
Certain features require an account (for example email OTP, password sign-in, or Google Sign-In where enabled). You must provide accurate information and keep credentials confidential. You are responsible for activity under your account. Notify us promptly at support@tabtrips.com if you suspect unauthorized access.
Self-service registration may be invitation-only or disabled in some environments. Existing customers may continue to sign in when new registration is restricted.
6. Workspaces & WhatsApp connections
After registration, TabTrips may create an owner workspace for your account. Connecting WhatsApp (including via Meta Embedded Signup where enabled) is account-first: you authenticate to TabTrips, then authorize WhatsApp Business assets you are entitled to manage.
- You must only connect WABAs and phone numbers you are authorized to operate.
- A “Connected” status in TabTrips reflects our server-side validation for that workspace — not a Meta approval guarantee for every message or template.
- You remain responsible for Meta WhatsApp Business Policy compliance, template quality, opt-outs, and customer consent.
- We do not silently send from another tenant’s number or fall back across tenants.
7. Use of Services
You agree to use the Services only for lawful purposes and in accordance with Meta’s WhatsApp Business terms and policies. You must not:
- Engage in illegal, fraudulent, or abusive messaging.
- Distribute malware or attempt to compromise the platform.
- Infringe intellectual property or privacy rights of others.
- Interfere with Service availability, security, or other customers’ workspaces.
- Use automation, AI replies, or campaign sending in ways we have not enabled for your account, or that violate Meta rules.
8. Fees & payment
TabTrips may offer paid plans, conversation credits, or add-ons in the future. During soft launch or staging, wallet and billing features may be mock or limited and must not be treated as live payment collection unless we clearly enable a live payment provider for your account.
When live paid features are enabled, you agree to provide accurate billing information, pay applicable fees and taxes, and authorize charges according to the plan you select. Prices may change; we will present current prices at purchase. We may refuse or correct erroneous orders.
Meta may charge WhatsApp conversation or other fees separately under your Meta / WhatsApp Business arrangement. TabTrips is not Meta; Meta fees are governed by Meta’s terms.
9. Cancellation
You may stop using the Services at any time. If a paid subscription applies, cancellation generally takes effect at the end of the then-current paid term unless we state otherwise at purchase. For help, email support@tabtrips.com.
10. User content
You may submit content through the Services (messages, templates, labels, business profile data, uploads, and similar “User Content”). You retain ownership of your User Content. You grant TabTrips a limited, non-exclusive, worldwide license to host, process, transmit, and display User Content solely to operate and improve the Services for you and your workspace.
You represent that you have all rights needed to submit User Content and to message recipients, and that your content does not violate law or third-party rights.
11. Intellectual property
The Services — including software, UI, branding, documentation, and TabTrips trademarks — are owned by TabTrips or its licensors. You receive a limited, non-exclusive, non-transferable right to access the Services for your internal business use. You may not copy, modify, reverse engineer (except where mandatory law allows), or create derivative works of the Services without our prior written consent.
12. Prohibited activities
As a user of the Services, you agree not to:
- Scrape or systematically harvest data from the Services without written permission.
- Attempt to obtain other users’ credentials or bypass authentication, CSRF, or tenant isolation.
- Upload malware, spam at abusive volumes, or disrupt Service infrastructure.
- Impersonate another person or misrepresent your affiliation with a WhatsApp Business account.
- Use the Services to compete with TabTrips by redistributing the platform as your own product.
- Sell or transfer your account except as we expressly allow.
13. Privacy
We process account and messaging-related data to provide the Services. Where a Privacy Policy is published on this site, it forms part of these Terms. Hosting and processing may occur in regions where our infrastructure providers operate (including cloud regions used for staging or production). By using the Services, you understand that data may be transferred to those regions as needed to operate the product.
We do not knowingly collect personal information from children under 13. Business messaging tools are intended for adult operators acting for organizations.
14. Third-party services
The Services integrate with third parties such as Meta (WhatsApp Cloud API / Embedded Signup), email delivery providers, Google Sign-In (when enabled), and hosting providers. Your use of those services is also subject to their terms and policies. TabTrips is not responsible for third-party outages, policy enforcement, or content on third-party sites.
15. Limitation of liability
To the fullest extent permitted by law, TabTrips and its affiliates, officers, employees, and agents will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, goodwill, or business opportunity, arising from your use of the Services — even if advised of the possibility of such damages. Our aggregate liability for claims relating to the Services will not exceed the amounts you paid to TabTrips for the Services in the three (3) months before the claim (or INR 5,000 if you have paid nothing).
16. Indemnification
You agree to indemnify and hold harmless TabTrips and its affiliates, officers, employees, and agents from claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Services, your User Content, your messaging practices, or your violation of these Terms or third-party rights (including Meta policies).
17. Termination
We may suspend or terminate access if you breach these Terms, create security risk, abuse the platform, or as required by law or Meta. Upon termination, your right to use the Services ends. Provisions that by nature should survive (including IP, liability limits, indemnity, and governing law) will survive.
18. Governing law
These Terms are governed by the laws of India, without regard to conflict-of-law rules. Subject to the dispute resolution section below, courts in India shall have exclusive jurisdiction over disputes arising from these Terms, and you consent to that venue.
19. Dispute resolution
Before formal proceedings, please contact support@tabtrips.com so we can try to resolve the issue. If unresolved, disputes may be referred to arbitration in India under the Arbitration and Conciliation Act, 1996, before a sole arbitrator mutually appointed (or appointed under applicable law if the parties cannot agree). The seat of arbitration shall be India; proceedings shall be in English. Nothing prevents either party from seeking interim injunctive relief in court to protect intellectual property or confidential information.
20. Severability & entire agreement
If any provision of these Terms is held unenforceable, the remaining provisions remain in effect. These Terms, together with any published Privacy Policy and product-specific notices, are the entire agreement between you and TabTrips regarding the Services and supersede prior understandings on that subject. Failure to enforce a provision is not a waiver.
21. Refund policy
This refund policy is intended to be fair while reflecting the nature of SaaS and WhatsApp-related costs.
- Soft launch / mock billing. Where wallet or payments are mock or unpaid pilot access, there is typically no charge to refund.
- Paid subscriptions. Once live paid plans are enabled and you subscribe after any applicable trial, fees are generally non-refundable for the current billing period. You may cancel to avoid the next renewal.
- Usage & third-party costs. Conversation credits, Meta-related charges, and one-time setup work (if offered) are typically non-refundable once consumed or delivered.
- Technical issues. If a verified, continuous platform defect prevents use of a paid Service, we may offer a partial or full remedy at our discretion after support investigation.
- Unauthorized charges. Contact support immediately with transaction details. Verified unauthorized charges may be refunded.
- How to request. Email support@tabtrips.com with your account email, transaction reference, and reason. We may update this policy by posting a revised version on this page.
22. Contact us
For questions about these Terms, refunds, or account access:
- Email: support@tabtrips.com
- Product: TabTrips WhatsApp Business workspace
- Website: Home · Sign in · Create account
This page is a product Terms of Service for TabTrips WhatsApp SaaS. It is not legal advice. Have counsel review before relying on it for regulated industries or public launch filings.